What are the benefits of signing up for the FAMOCO customer portal?
With the customer portal you can:
- Manage the payment mode - New online payment methods such as Credit/Debit card, Paypal, Direct Debit are now available
- Access all the invoices for the recurring subscriptions in one place
- Manage your subscription
- Modify your Account & Billing information
How can I access the customer portal?
Where can I find my invoices on the customer portal?
You can download the invoices in the form of PDF from the “Payment History” section.
What does the different payment status mean?
- Paid - Indicates a paid invoice.
- Not paid - Indicates the payment is not made and all attempts to collect the payment has been failed.
- Payment due - Indicates the payment is not yet collected and is being either processed (in case of Direct Debit) or retried (in case of Paypal & Credit/Debit cards).
- Voided - Indicates a voided invoice.
- Posted - Indicates the payment is not yet collected and will be in this state till the due date to indicate the due period.
What are the different payment method available?
We accept both Online & Offline payments:
- Online payment method includes - Paypal, Credit/Debit Cards, Direct Debit (SEPA, BACS, Autogiro)
- Offline payment method includes - Bank Transfer
How can I choose the offline payment method?
Please contact us at firstname.lastname@example.org to enable the Offline payment method.
How can I add my online payment method on the customer portal?
You can add an online payment method in the “Online Payment Information” section by clicking on “Add”.
How can I change/remove my online payment method on the customer portal?
You can change/remove the online payment method in the “Online Payment Information” section by clicking on “Manage”.
Can I change the payment method?
Yes, you can choose between the online or offline payment. In order to modify it, please contact us at email@example.com”
How can I change the billing address that appears on the invoices?
You can modify the billing address in the “Billing Information” section of the customer portal by clicking on “Edit”.
Where can I see my current billing cycle?
You can access your current billing cycle date in the “Timeline” section of the customer portal. Or you can also view the “Billing period” on the invoice.
Where can I see my next billing date?
You can access the next billing date of your subscription in the “Timeline” section of the customer portal. Or you can also view the “Next Billing Date” on the invoice.
Where can I find my Subscription details?
You can access your subscription details in the “Subscription details” section of the customer portal.
How can I change the bundle that I am subscribed to?
To change your subscription bundle, please contact your sales account manager directly or write at firstname.lastname@example.org
Can I change my subscription in the middle of the billing cycle?
For the subscription change, you can submit the request at any time. But your billing package change will only be reflected on the next renewal date.
How can I cancel my subscription?
To cancel your subscription, please contact your sales account manager directly or write at email@example.com.
Who has access to the customer portal?
Any FMS member associated with the role - “Organization Owner”. If you would like to add a member with this role, please contact us at firstname.lastname@example.org.
I have a question regarding my billing, whom should I contact?
Please contact us at email@example.com
Why am I subscribed to multiple subscriptions?
Each “FMS Organization” is associated with one “Subscription”. If you have multiple organizations on FMS, you shall be subscribed to one subscription per FMS organization.
What is the difference between monthly and yearly subscription?
Yearly subscription: It’s a 1 year prepaid subscription and you will be billed in advanced for the total number of devices purchased. The minimum engagement period is 12 months.
Monthly subscription: It’s a 1 month prepaid subscription and you will be billed in advanced for the total number of active devices. The minimum engagement period is 1 month.
For pricing, please contact your sales account manager directly or write at firstname.lastname@example.org.
In the yearly subscription, what happens when I buy more devices?
Any additional devices purchased during the 12 month period will be prorated for the remaining billing cycle.
In the monthly subscription, what happens when I buy more devices?
Any devices additional devices activated during the month, will not be prorated. Hence, they will only be reflected in your invoice during the next billing cycle.
What are active devices?
Active devices are the devices that are associated with a fleet & profile i.e “ In the field ” devices.
Can my recurring monthly charge fluctuate?
Yes, it can fluctuate every month based on the number of active devices.
If I move some of the devices to either stock/repair in the middle of the monthly billing cycle, when will the change be reflected on my invoice?
This change will only be reflected on the next renewal date.